Q: I would like to order a product, how do I proceed?
A: All orders, without exception, must be submitted via our website. When you order online, you must send us your file and pay the cost of your order in full.

Q: Q : I have to send you the files for my order, what is the deadline ?

A: The deadlines are different from one product to the other, each having their own unique deadline. Read the description of the products you ordered on our site for more information regarding it's deadline.

WARNING : A completed order is considered ready to be shipped, but not already shipped. (See next Q&A question for more info)

Q: What are the turnaround times for me to get my order?
A: For all combo orders WITHOUT SPECIAL FINISHING, all orders submitted within the deadlines are ready for shipping within the delays mentionned in the table above. However, shipping delays are not included in the table. Shipping delays are usually 1 to 2 open days, but may vary depending on the delivery method you selected when you placed your order, and the shipping address as well.
If you order a product that requires special finishing, like scoring, folding, diecutting, etc, you should check with your representative for the delivery time as this will increase the production delay.

Q: How do I know when my order is ready?
A: You will receive an email notifying you that your order is ready. You can also check the status and progression of your order via our website by visiting the MY ORDERS section in your account.


Q: I sent my files on your web site with my order but I do not know if they are ok to print or it they got to you alright, how do I know if everything is correct?

A: If we have not received your files, or if there is a problem with them, a detailed email will be sent to you. If you do not receive an email about your files, then there are no major problems with your files. This does not mean that your files are 100% correct however, as there are situations such as overprint, that no one can see until it's printed. If you want to be 100% sure, you can always add an EPSON PROOF to your cart when ordering.

Q: Graphic design fees were charged to my account, why?
A: The graphics fees are charged to your account when your file does not meet our technical specifications. When there is a problem with your files, we try to contact you and to get new files from you to avoid charging you an additional fee.

However, when we are not able to get new files in a timely manner and we have to get your order completed in a specified time frame, our graphic designer will make the corrections and graphic design fees may be charged to your account. These must be paid before your next order.
You can consult our technical specifications at: http://imprimetout.ca/documents/specifications_techniques.pdf.

Q: Can I get a proof for my order?
A: For all products orders, no proofs will be made unless requested by the customer. For special custom quotes, you can sometime get a complete EPSON proof sent if included in the price on your quote, however, you must request this when submitting your quote request. If you request a proof, an amount between 30$ and 40$ will be billed to you for this.

Q: I am not satisfied and would like to get a refund or a credit, is this possible?
R: Imprime Tout does not refund an order.

If an order as a problem that is our fault, we will reprint the order with the same specifications as the original order requested by the client. We expect to see at least a photo of your problem order before issuing a reprint.

In the case where only a part of your order as a problem, we may emit a pro rata credit for the quantity that as a default. The credit can be used by the client on the next order.
Several restrictions apply to credits, please read our terms and conditions for more information.

Q: I had a special price list, but when I order on the website, the prices do not concord with my price list, is this normal?
 A: Since the website is online, price lists are no longer valid. Only the prices on the website are valid and honored by Imprime Tout. Thus, it is possible that your price list and the current website price list does not match.

You must consider that there are over 80 000 prices on the web site and mistakes in the price list may have happen. Don't hesitate to contact us at info@imprimetout.ca to make sure the price online is correct if you are not sure.

Q: I placed an order for two items a few days ago and today I received by mail a single item, is this normal ?
A: It is possible and quite normal.
Even if you have two or more items in one order, when an item of the order is ready we ship it to you right away so that it gets to you as soon as possible;
You cannot expect all items of an order to be ready to ship at the same time, so it is possible that you will receive one item one day and another item the next day.

Q: I saw the Blind'' Ship'' option in your delivery options, what is it?
A: The Blind Ship option is an option that you can add to your shipping options so that the package is not identified at its shipping source. This is used, among other things, if you want to ship an order directly to your customer and you do not want him to know that it comes from us.
By sending it directly to your client with the blind shipping option your client will receive their orders quickly without knowing that it comes from us and may very well be satisfied with the quick time in which they received their order from you.



Q: How can I make sure to have the colors I want on the printed job?
A: There is only one way to ensure accuracy with colors on combo prints and this is to add to your order an EPSON proof at the cost of 30$ + taxes. With an approved EPSON proof, the production manager on our floor, will ensure compliance with the approved colors on your EPSON proof. Otherwise, it is very difficult to guarantee the color accuracy of a printed combo job. Please take note that we cannot offer an EPSON proof for certain specific products, such as but not limited to. PVC cards, magnets, banners, ridig signs, playing cards, t-shirts, etc...



Q: I sent an order with a lot of black and the printed result looks more like a washed up gray than black, but the black on my computer screen is a beautiful dark black, how come such a difference with the printed version?

A: A CMYK mix pf black that is made of 100% K (black) and 0% of other colors may look perfect on your screen and perhaps even beautiful when printed on your home printer, but when printed on an offset press it will most likely come out as a faded black or even a dark gray at best.

This is partly due to the fact that the paper will absorb much of the ink that is simply not sufficient to give the desired result with only 100% ink coverage of one color.
To make sure your black is beautiful you just have to change your CMYK recipe for the following:
C: 50% M: 30% Y: 30% N: 100%

Notice when you make these changes to your recipe, your on screen black will not change, but on printed paper it makes a huge difference.

This is a fairly simple recipe where 30% of M and Y will help fill the pores of the paper without affecting the tint of the color and the 50% of C will also help to fill the pores of paper but it will also darken the mixture so that the 100% of Black will be able to do its job of being Black and dark.


Q: Do you have an address to pick up our work in downtown Montreal?
A: No, we are an online company and we reduce overhead costs by shipping straight to you instead of having a big warehouse with a big rent and eletric bill and all the overhead costs that goes with it. You can order online and we offer shipping to the address of your choice (at your office or directly to your customer) all without identifying its source (blind shipping option)


Q: Can you do some die-cutting on my job and how much does it cost?
A: Yes we offer the die-cutting service. For pricing information you must send a quote request to info@imprimetout.ca to get the exact price.

In general, there is a fixed fee plus a price per 1000 sheets to be cut (die-cutted sheet sizes may be different from the final size you need so the price per 1000 are sometimes calculated on a lower quantity than the quantity of your order)
Additionally there is a cost to make the die itself, which varies depending on the shape and size of the die.
When sending your submission via email, please include the die-line of the diecut you want on your print job.


Q: Do you have an address to pick up the work in the Quebec City region?
A: No, we are an online company and we reduce overhead costs by shipping straight to you instead of having a big warehouse with a big rent and hydro and all the overhead that goes with it. You can order online and we offer shipping service to the address of your choice (at your office or directly to your customer) all without identifying its source ((blind shipping option)